Returns & Refunds

Wrong size? We'll exchange unworn items within 7 days of delivery. Pieces must be unwashed, with tags attached and in their original packaging. For hygiene reasons we can't exchange items that have been worn or washed.

Message us on WhatsApp or email fynemotion@gmail.com with your order reference and what you need. We'll confirm availability and arrange the swap. Please don't send anything back before speaking to us — we can't process parcels we weren't expecting.

Exchange courier fees within Ghana are on us for a first exchange. International exchange shipping is paid by the customer.

If an item arrives damaged, or we sent the wrong piece, tell us within 24 hours of deliverywith a photo. We'll refund you in full or replace it — your choice — and cover delivery both ways. That's our mistake to fix, not your cost to carry.

We'll refund you. The item must come back unworn, unwashed and tagged within 7 days, and the return courier fee is yours. The original delivery fee isn't refunded — that journey already happened.

Once we've checked the piece is in the condition it left us, the refund goes back to the way you paid.

Discounted pieces can be exchanged for a different size, but are final sale otherwise — we can't refund a change of mind on a marked-down piece. Faulty is different: if something's wrong with it, sale or not, we'll put it right.

Refunds go back to the method you paid with — the same card, mobile money wallet or bank account. We can't send a refund somewhere else, which protects you as much as us.

Approved refunds are processed within 5 working days. After that it's with your bank or mobile money provider, and their timing varies — usually a few days, occasionally longer.

If your order hasn't shipped yet, message us and we'll cancel it and refund you in full. Once it's with the courier it becomes a return instead.